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The Do Not Disturb (DND) feature enables a user to turn off the ringer for an incoming call.
The default ringer settings beep and flash. DND allows users to reconfigure the ringer
settings when the DND softkey is pressed (beep, ring, both, or neither). This DND softkey
is pressed directly on the Cisco Unified IP Phone and configured via the DND options from
the User Options web pages.
When DND is enabled, all new incoming calls with normal priority honor the DND settings
for the device. High-priority calls, such as Cisco Emergency Responder (Cisco ER) calls or
calls with multilevel precedence and preemption (MLPP), ring on the device regardless of
the DND settings.
The user can enable and disable DND by any of the following methods:
■ Softkey
■ Feature line key (programmable line keys)
■ CUCM User Options pages
The system administrator can also enable and disable DND on a per-phone basis in CUCM
Administration.
When DND is enabled, the Cisco Unified IP Phone displays the message “Do Not Disturb
is active.” The DND line button icon also turns into an empty circle, and on phones with
LED buttons, the light turns amber when DND is active.
Do Not Disturb 417
DND incoming call alert settings determine how the incoming call alert gets presented to
the user when DND Ringer Off is enabled. The following list gives the available options:
■ Disable: This option disables both beep and flash notifications of a call, but incoming
call information still gets displayed.
■ Beep Only: For an incoming call, this option causes the Cisco Unified IP Phone to play
a beep tone only.
■ Flash Only: For an incoming call, this option causes the Cisco Unified IP Phone to
display a flash alert only.
DND Incoming Call Alert can be configured on a per-device basis. Figure 16-12 shows the
phone configuration for DND.
Figure 16-12 Phone Do Not Disturb Configuration
You can configure DND on a common phone profile. To add DND to a common phone
profile, navigate to Device > Device Settings > Common Phone Profile and choose
the phone profile that should be modified. In the Common Phone Profile Configuration
window, configure the DND parameters DND Option and DND Incoming Call Alert,
as shown in Figure 16-13.
Figure 16-13 Common Phone Profile Common Phone Profile Configuration
To add a DND softkey, navigate to Device > Phone Settings > Softkey Template, and add
the DND softkey to a nonstandard softkey template in the Softkey Template Configuration
window. Associate the template to the device. Figure 16-14 illustrates a softkey template
configuration for the On Hook call state.
418 Chapter 16: User Features
Figure 16-14 Do Not Disturb Softkey Template Configuration
The softkey functions on the Cisco IP Phone change depending on the call state (connected
in a call, connected in a conference, phone is on-hook, phone is off-hook, and so on). The
DND softkey is available in the following different call states:
■ Connected
■ Connected conference
■ Connected transfer
■ Off-hook
■ Off-hook with feature
■ On hold
■ Remote in use
■ On-hook
■ Ring in
■ Ring out
■ Digits after first